FAQ

  • Shipping

    We ship our packages with DHL. The delivery time is Germany: 1-3 working days (free shipping), Europe: 2-6 business days, INTERNATIONAL: 7-15 business days. 🇩🇪

    We ship our parcels with DHL. The delivery time in Germany is 1-3 working days (free shipping), Europe 2-6 working days, INTERNATIONAL: 7-15 working days. 🇬🇧

  • Payment

    We accept the following payment methods 🇩🇪

    We accept these methods of payment 🇬🇧

    • PayPal
    • Klarna
    • Visa, Mastercard, Amex
    • Google Pay
    • Apple Pay
    • EPS
    • ideal
    • ShopPay
    • Bancontact
    • UnionPay

  • Which size fits me?

    For each product there is a size chart in the description, there you can see the right size for you🇩🇪

    Each product has a size chart in the description, there you can see the right size for you🇬🇧

  • Can I return an item?  

    Yes, you have a 14-day right of withdrawal. The item must be returned to our warehouse within 14 days of arrival. Unfortunately, we cannot accept returns of sale items or gift cards unless there is a material defect. The same applies to pre-order orders. 🇩🇪

    Yes, you have a 14-day right of cancellation with us. the item must be back in our warehouse within 14 days of your arrival. Unfortunately, we cannot accept returns of sale items or gift cards unless there is a defect. The same applies to pre-order orders. 🇬🇧

  • My question was not included

    If you have any further questions, please send us an email to anotherplanetclo@gmx.de and we will answer your question as soon as possible. 🇩🇪

    if you have any further questions, please send us an e-mail to anotherplanetclo@gmx.de and we will answer your question as soon as possible. 🇬🇧