FAQ

  • Shipping

    We ship our packages with DHL. The delivery time is in Germany: 1-3 working days, Europe: 2-6 working days, INTERNATIONAL: 7-15 working days. 🇩🇪

    We ship our parcels with DHL. The delivery time in Germany is 1-3 working days, Europe 2-6 working days, INTERNATIONAL: 7-15 working days. 🇬🇧

  • Payment

    We accept the following payment methods 🇩🇪

    We accept these methods of payment 🇬🇧

    • PayPal
    • Klarna
    • Visa, Mastercard, Amex
    • Google Pay
    • Apple Pay
    • eps
    • ideal
    • ShopPay
    • Bancontact
    • UnionPay

  • Which size fits me?

    Each product description includes a size chart, where you can find the right size for you 🇩🇪

    Each product has a size chart in the description, there you can see the right size for you🇬🇧

  • Can I return an item?  

    Yes, you have a 14-day right of withdrawal with us. The item must be back in our warehouse within 14 days of its arrival at your address. Unfortunately, we cannot accept returns of sale items or gift cards unless there is a material defect. The same applies to pre-orders. 🇩🇪

    Yes, you have a 14-day right of cancellation with us. the item must be back in our warehouse within 14 days of your arrival. Unfortunately, we cannot accept returns of sale items or gift cards unless there is a defect. The same applies to pre-order orders. 🇬🇧

  • My question was not included

    If you have any further questions, please send us an email to anotherplanetclo@gmx.de and we will answer your question as soon as possible. 🇩🇪

    if you have any further questions, please send us an e-mail to anotherplanetclo@gmx.de and we will answer your question as soon as possible. 🇬🇧